As the world slowly returns to the office, a growing number of employers are finding themselves at odds with a new generation of workers. The main complaint? A lack of professionalism, particularly when it comes to dress code and personal hygiene. In response, some companies are turning to hiring professional etiquette coaches to help bridge the gap between Gen Z and the traditional work environment.
The Problem: Gen Z’s Unconventional Work Habits
- Ignoring dress codes and personal hygiene standards
- Pushing back on instructions and micromanaging
- Treating the workplace like a personal hangout
These behaviors are not only unprofessional, but they can also create a toxic work environment and negatively impact employee morale. As a result, companies are seeking out solutions to address this issue.
The Solution: Etiquette Coaches
Etiquette coaches like Rosalinda Randall are stepping in to help. Randall, who has seen a surge in demand for her services, says that her trainings cover a range of topics, from workplace basics like how to ask for what you need, to maintaining eye contact and good hygiene practices.
“I’ve never had to teach etiquette before, but now I have to teach my employees how to be professional and respectful in the workplace,” Randall said.
But etiquette coaches are not just limited to office environments. Hospital administrators have also reported concerns about new nursing staffers’ lack of professionalism, particularly when it comes to unglamorous duties like cleaning bedpans.
Universities and Companies Take Action
- San Jose State and Cal State East Bay now offer in-person etiquette dinners and job prep workshops to address the issue.
- Salesforce has overhauled its onboarding program to emphasize soft skills like presentation and emotional intelligence.
- Companies like Salesforce are also rolling out AI-powered onboarding assistants to help new hires adjust and connect.
Some companies, like Salesforce, are taking a proactive approach to addressing the issue. By incorporating etiquette training into their onboarding program, they are helping new hires develop the skills they need to succeed in the workplace.
“They don’t know what they don’t know,” said Jenny Simmons, Salesforce’s VP of onboarding and employee learning. “We’re wrapping it up in a bow for them … so they don’t have to hunt things down.”
Etiquette Training: A Key to Success
Etiquette training is not just about teaching employees how to be professional; it’s about helping them develop the skills they need to succeed in the workplace. By incorporating etiquette training into their onboarding program, companies can help new hires develop a strong foundation for success.
“We’re not just teaching etiquette, we’re teaching our employees how to be successful in the workplace,” said Randall. “It’s not just about being professional, it’s about being respectful, being empathetic, and being able to communicate effectively.”
By investing in etiquette training, companies can reap a range of benefits, including improved employee morale, increased productivity, and a more positive work environment.
Conclusion
In conclusion, the lack of professionalism among Gen Z workers is a pressing issue that requires attention. By hiring professional etiquette coaches and incorporating etiquette training into their onboarding program, companies can help bridge the gap between Gen Z and the traditional work environment.
